Go to content

Welcome to our Customer Services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - What payment options are accepted?

ANSWER

The payment pages used at Firetrap are secure and you can safely enter your card details to pay for your order. We accept the following methods of payment: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, PayPal and Gift Cards.

Please select the desired payment option and proceed to the next page where you will enter the card details. Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction. This request of information comes direct from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.

Please note that the option to pay by PayPal will be removed for one of the following reasons.

- Any pre-order items in your order, (the release date for pre-orders is displayed on the product page and under the title in the basket.)

- You are trying to pay in any currency other than GBP or EUR

Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card no cash change will be given, instead the remaining balance will be stored on the Gift Card and may be used as payment for another purchase.

Gift Cards cannot be used to buy further Gift Cards.

Gift Cards cannot be used by customers outside of the UK.

contact us

still can't find the right answer?

use our contact form to get the answers you need.

our stores

want to find your closest store?

view our store finder to find all our stores in your area.

delivery cost

how much is delivery to my country?

view our delivery table to see how much it costs for delivery.

Social Media

V02