Customer Services

Here at Firetrap we aim to provide 100% customer satisfaction with a hassle-free, enjoyable shopping experience which is both fast and reliable.
Our friendly and helpful customer care team are here to help with any queries you might have.
 
 Call Us:   0208 753 0357
 
*Calls are charged at a local rate and may be recorded or monitored for training purposes. Please note all times are GMT/BST
 
 
Write To Us:    FIRETRAP LIMITED
                          UNIT A BROOK PARK EAST ROAD
                          SHIREBROOK
                          MANSFIELD
                          NG20 8RY
 
 Customer Service is open Monday to Friday 9am-5pm excluding Bank Holidays
 
 Please visit DELIVERY INFORMATION and RETURNS & REFUNDS for further information on delivery and returns.
 For your nearest store please refer to the Our Stores section.
 
 Alternatively please refer to our Customer Service menu or Frequently Asked Questions. Thank You.
 
We are able to deliver to the UK through the Firetrap.com website.
 
We are also now able to deliver to countries outside of the UK from our other websites as follows:
Delivers to: Republic of Ireland, Austria, Belgium, Cyprus, Finland, Greece, Iceland, Luxemburg, Malta, Netherlands, Norway, Portugal, Spain and Switzerland.
 
Delivers to Germany.
 
Delivers to France.
 
Delivers to Italy
 
Firetrap