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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

Contact Us

To save you time we have printed the answers to some of our most common questions in our FAQs section.

The answer to your query should be found within this section so please view before contacting us.

Please only contact us if your query is not answered here.

If our FAQs section is unable to answer your query please contact us by using the form or postal address below. Please choose the question that best matches your query and to ensure that your query is processed as quickly as possible please make sure that you provide as much detail as possible, such as reference to any previous correspondence concerning the issue, parcel tracking numbers etc.

In the event that we are unable to resolve your complaint, you may wish to pursue alternative dispute resolution through the Online Dispute Resolution platform. The platform can be found at http://ec.europa.eu/odr.

By email

To: Customer Services (customercare@firetrap.com)

By post

Firetrap

Unit A, Brook Park East,
Meadow Lane,
Shirebrook.
NG20 8RY.

contact us

still can't find the right answer?

use our contact form to get the answers you need.

our stores

want to find your closest store?

view our store finder to find all our stores in your area.

Delivery cost

How much is delivery to my country?

View our delivery table to see how much it costs for delivery.

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