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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - What happens if I pre-order an item?

ANSWER

If you have ordered pre-order items with a launch date, we will then reserve your total order until the launch date. The total order will be processed by us on or before the day of the launch.

Delivery of personalised pre-order items

If you have ordered pre-order items with a launch date and requested for the item to be personalised, we will then reserve your total order until the launch date. Pre-ordered personalised items are non-returnable (please note that this does not affect your statutory rights). We cannot guarantee 24 hour delivery times on personalised items, we will endeavour to process your order ready for delivery to you on time however due to the extended processing time this is not always possible. The total order will be processed once the goods have been personalised.

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