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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - What are the delivery options?

ANSWER

Here are the available UK delivery options:

Standard UK Delivery

Using our Standard UK Delivery, your order should be with you in four (4) to five (5) working days (excludes Weekends and Public/Bank Holidays).

Get Standard UK Delivery for only £4.99!

Express Delivery

Place your order before 6pm Sunday - Friday and receive your order within 1 to 2 days (excludes Sundays and Public/Bank Holidays). For only £6.99!

If you select our Express Delivery option, and your order is placed and accepted before 6pm Sunday - Friday, we aim to have your order delivered to your door within 1 to 2 days provided the next day is not a Sunday or Bank Holiday. Orders placed after 6pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).

Next Day Delivery

Place your order before 6pm Sunday - Friday and receive your order the very next day (excludes Sundays and Public/Bank Holidays). For only £6.99!

If you select our Next Day Delivery option, and your order is placed and accepted before 6pm Sunday - Friday, we aim to have your order delivered to your door the very next day provided the next day is not a Sunday or Bank Holiday. Orders placed after 6pm will take an extra 24 hours to deliver (excludes Sundays and Public/Bank Holidays).

View all of the countries we deliver to here - International Delivery Options

BFPO Delivery

If you are ordering to a BFPO address then these shipments will be delivered to the BFPO Headquarters, once delivered there it will be the responsibility of the HQ to send these orders on to you. For only: £7.99.

Click & Collect

You can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take five (5) to seven (7) working days to be delivered to your chosen store for only £4.99.

Every time you use our Click & Collect delivery service and collect your parcel from our own stores, you'll receive a £5 voucher to spend in store. You'll be given your voucher by our store staff when you collect your parcel.

Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

You have up to 28 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.

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Our stores

Want to find your closest store?

View our store finder to find all our stores in your area.

Delivery cost

How much is delivery to my country?

View our delivery table to see how much it costs for delivery.

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