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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - Can you deliver to my local store?

ANSWER

Yes we can! We have a Click & Collect service available, you can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take five (5) to seven (7) working days to be delivered to your chosen store. For only £4.99.

Every time you use our Click & Collect delivery service and collect your parcel from our own stores, you'll receive a £5 voucher to spend in store, you'll be given your voucher by our store staff when you collect your parcel. This voucher is not available from Collect+ stores or when you use the Collect+ delivery service.

Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

You have up to 28 days to collect your parcel from store, you will be reminded three times within this period to pickup your parcel. If you fail to pickup your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.

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Our stores

Want to find your closest store?

View our store finder to find all our stores in your area.

Delivery cost

How much is delivery to my country?

View our delivery table to see how much it costs for delivery.

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