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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - Why has items been cancelled from my order?

ANSWER

Items will be cancelled from your order if we are unable to locate them during our picking process. The most common reason is that we no longer have that item in stock.

Our website is updated on a regular basis and all items advertised online are in stock at the time of an update. Unfortunately on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available. In such circumstances we will allocate goods to the customers on a first come, first served basis.

You will not be charged for any items that have been cancelled and any authorisations for payment made at the time of placing the order will automatically be cleared by your bank. This process will take up to 5 days depending on your banks procedures. For orders placed from overseas this may take longer. Please contact your bank for details.

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