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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - Why has my order not been delivered and returned to you?

ANSWER

The most common reason for this is because the courier attempted delivery and was unable to obtain a signature for delivery. You can check the reason by following the tracking link that was e-mailed to you.

Orders returned back to us are automatically refunded unless they contain personalised items in which case we will resend them out to you.

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