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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - When do you take payment?

ANSWER

Please note that we will not take payment for any item until it has been processed. We will however take an Authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be released until we have processed your item(s) for delivery. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

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