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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

Add to Safe Sender List

By adding our email address to your safe sender list this will enable you to receive our emails into your Inbox and reduces the chances of having problems receiving emails from us.

Each ISP (Inernet Service Provider) has spam filters which keep both white listed addresses and blacklisted addresses. If an address is on a persons white list then mail from the specific sender will be allowed.

To ensure you receive all of our emails please make sure you add firetrap@enews.firetrap.com to your address book.

To ensure that you receive our emails please follow the instructions below for your specific ISP.

Hotmail

1. Open the email.

2. Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list.

3. Select "Safe and Blocked senders" then click "Safe Senders"

4. Copy and paste firetrap@enews.firetrap.com into the box provided and click "add to list"

5. Our email address has been successfully added to your safe sender list

Microsoft Office Outlook 2003

1. Open the email.

2. On the toolbar click "Actions"

3. Select "Junk E-mail" from the drop down menu.

4. Select "Add sender to safe senders list".

5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm.

6. The email address has now been entered into your Outlook contacts list.

Yahoo!

1. Open the email.

2. Click the "Add" button next to our email address.

3. If not there already copy and paste firetrap@enews.firetrap.com into the email field and click "Save".

4. A dialogue box may appear with the words "Contact was Added" beside a green tick. Click OK to close the dialogue box.

5. The email address has now been entered into your Yahoo! address book.

Microsoft Office Outlook 2007

1. Open the email.

2. On the tools menu click "Options"

3. On the Preferences tab under E-mail click Junk E-mail

4. Click the Safe Senders or Safe Recipients tab and select Add

5. In the Enter an e-mail address or Internet domain name to be added to the list box copy and paste firetrap@enews.firetrap.com and click OK.

6. The email address has now been added to your Contacts list.

AOL Mail

1. Open the email.

2. Hover over the From address to give a small dropdown. Select "Add contact".

3. If the email address does not appear in the email field copy and paste firetrap@enews.firetrap.com into the box provided. Click Add contact to confirm.

4. The email address has now been added to your Contacts list.

Google Mail

1. Open the email.

2. Click on the "More options" link next to the date.

3. Click on "Add sender to Contacts list" in the options.

4. The email address has now been entered into your Gmail contacts list.

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