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Look no further to find answers to some of our most frequently asked questions.

QUESTION - I'm having problems with a page on the site. What do I do?


If you are experiencing any other technical difficulties while using our site please email the customercare@firetrap.com To help us look into your problem please try to include as many of the following details as possible:

Browser (Internet Explorer 6/7/8/9, Chrome, Firefox, Safari, iOS device, Android device etc)

What page or category you were trying to access (e.g.product buy page, product listing page, login, basket etc)

When the problem occurred

Any error message that appeared on the screen at the time

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