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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - I'm having problems with a page on the site. What do I do?

ANSWER

If you are experiencing any other technical difficulties while using our site please email the customercare@firetrap.com To help us look into your problem please try to include as many of the following details as possible:

Browser (Internet Explorer 6/7/8/9, Chrome, Firefox, Safari, iOS device, Android device etc)

What page or category you were trying to access (e.g.product buy page, product listing page, login, basket etc)

When the problem occurred

Any error message that appeared on the screen at the time

Contact us

Still can't find the right answer?

Use our contact form to get the answers you need.

Our stores

Want to find your closest store?

View our store finder to find all our stores in your area.

Delivery cost

How much is delivery to my country?

View our delivery table to see how much it costs for delivery.

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