Go to content

Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

Terms and Conditions

Welcome to the Firetrap website terms and conditions.

The Website is operated by SportsDirect.com Retail Ltd., whose registered address is SportsDirect.com Retail Ltd., Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number: 03406347.

Click on the links below to see the relevant terms and conditions:

• For customers located in the UK: Wareshop2 UK Terms and Conditions

• For customers located outside of the UK: Wareshop2 Non-UK Terms and Conditions

If you have any questions about our website please contact customer services.

Terms and conditions are subject to change at any time.

NOVEMBER BLACK FRIDAY WEEKEND 2017. £10 VOUCHER FOR EVERY £50 SPENT

1. Online promotion runs from 00:01 23rd November 2017 until 23:59 27th November 2017 (all times listed are GMT).

2. All successful orders placed between these dates are eligible to receive a £10 GBP E-Voucher for every £50 GBP spent (or the equivalent spend in another currency). Your online order must total £50 GBP or more excluding postage costs to qualify for the E-Voucher offer. Spend is cumulative. Example: spend £50 in one transaction and receive £10, spend £100 and receive £20. There is no maximum spend.

3. E-Vouchers will be issued via email upon despatch of your order (for home delivery), when received into store (for store delivery and pickup locations) or on Tuesday 28th November 2017, whichever is the latter, E-Vouchers will relate to the net value of that order, excluding postage fees.

4. E-Vouchers will under no circumstances be issued for the following:

  • Items that are cancelled from an order or out of stock.
  • Orders which must be placed again after the promotion date.
  • Orders that have been paid either in part or entirely using a gift card or E-Voucher.
  • Orders that include the purchase of a gift card.
  • Orders that include any other discount, offer or promotion including voucher codes and discount codes.

5. In the event of refunded goods, E-Vouchers will automatically become invalid and cancelled items, exchanges or pre-ordered items will not be counted in the total spend.

6. E-Vouchers will be issued for and can be redeemed on new season, sale/clearance items.

7. E-Vouchers may be transferred as gifts.

8. E-Vouchers can be redeemed online on this website or in store.

9. No cash alternatives are available and E-Vouchers are non-refundable.

10. All E-vouchers are valid from 28th November 2017 to 28th November 2019 and must be redeemed within this time.

Please see our gift voucher terms and conditions for all queries related to the use of online credit.

To qualify for the E-Voucher you must spend £50 or the converted exchange rate value in other currencies.

  • Euros is 60€ spend with a 12€ E-Voucher
  • US Dollars is $75 spend with a $15 E-Voucher
  • Chinese Yen is ¥525 spend with a ¥105 E-Voucher
  • Australian Dollars is $100 spend with a $20 E-Voucher
  • New Zealand Dollars is $110 spend with a $22 E-Voucher
  • Czech Rep Koruna is 1775,00 Kc spend with a 355,00 Kc E-Voucher
  • Hungarian Forint is 19 750,00 Ft spend with a 3 950,00 Ft E-Voucher
  • Icelandic Króna is 9.750 kr. spend with a 1.950 kr. E-Voucher
  • Polish Zloty is 270,00 zl spend with a 54,00 zl E-Voucher
  • Swedish Krona is 589,00 kr spend with a 118,00 kr E-Voucher

NOVEMBER BLACK FRIDAY 2016. £10 VOUCHER FOR EVERY £50 SPENT

1. Online promotion runs from 00:00 25th November 2016 until 23:59 November 28th 2016 (all times listed are GMT).

2. All successful orders placed between these dates are eligible to receive a £10 voucher for every £50 spent (excluding postage costs for online orders).
Spend is cumulative. Example: spend £50 in one transaction and receive £10, spend £100 and receive £20. Each customer can only have a maximum of four vouchers to the value of £40.

3. Vouchers will be issued automatically upon despatch of your order or on Tuesday 29th November 2016, whichever is the latter, vouchers will relate to the net value of that order, excluding postage fees.

4. Click and Collect customers will only receive their voucher(s) once their order is in store or on Tuesday 29th November 2016, whichever is the latter.

Vouchers will under no circumstances be issued for the following:

  • Items that are cancelled from an order or out of stock.
  • Orders which must be placed again after the promotion date.
  • Orders that have been paid either in part or entirely using a gift card or voucher.
  • Orders that include the purchase of a gift card.
  • Orders that include any other discount, offer or promotion including voucher codes and discount codes.

5. In the event of refunded goods, vouchers will automatically become invalid and cancelled items, exchanges or pre-ordered items will not be counted in the total spend.

6. Voucher will be issued for and can be redeemed on new season, sale/clearance items.

7. E-vouchers may be transferred as gifts.

8. E-vouchers can be redeemed online on this website or in store.

9. No cash alternatives are available and vouchers are non-refundable.

10. All E-vouchers are valid from 29th November 2016 to 29th November 2018 and must be redeemed within this time.

Please see our gift voucher terms and conditions for all queries related to the use of online credit.

To qualify for the voucher you must spend £50 or the converted exchange rate value in other currencies.

  • Euros is 60€ spend with a 12€ voucher
  • US Dollars is $80 spend with a $16 voucher
  • Chinese Yen is ¥525 spend with a ¥105 voucher
  • Australian Dollars is $100 spend with a $20 voucher
  • New Zealand Dollars is $100 spend with a $20 voucher
  • Czech Rep Koruna is 1 775,00 Kc spend with a 355,00 Kc voucher
  • Hungarian Forint is 19 750,00 Ft spend with a 3 950,00 Ft voucher
  • Icelandic Króna is 9.750 kr. spend with a 1.950 kr. voucher
  • Polish Zloty is 270,00 zl spend with a 54,00 zl voucher
  • Swedish Krona is 589,00 kr spend with a 118,00 kr voucher

27-MAY-16. £10 VOUCHER FOR EVERY £50 SPENT

1. Online promotion runs from 00:00 27th May 2016 until 23:59 30th May 2016 (all times listed are GMT).

2. All successful orders placed between these dates are eligible to receive a £10 voucher for every £50 spent (excluding postage costs for online orders).
Spend is cumulative. Example: spend £50 in one transaction and receive £10, spend £100 and receive £20. Each customer can only have a maximum of four vouchers to the value of £40.

3. Vouchers will be issued automatically on Tuesday 31st May 2016 or upon despatch of your order, whichever is the latter, vouchers will relate to the net value of that order, excluding postage fees.

4. Click and Collect customers will only receive their voucher(s) on Tuesday 29th May 2016 or once their order is in store, whichever is the latter.

Vouchers will under no circumstances be issued for the following:

  • Items that are cancelled from an order or out of stock.
  • Orders which must be placed again after the promotion date.
  • Orders that have been paid either in part or entirely using a gift card or voucher.
  • Orders that include the purchase of a gift card.
  • Orders that include any other discount, offer or promotion including voucher codes and discount codes.

5. In the event of refunded goods, vouchers will automatically become invalid and cancelled items, exchanges or pre-ordered items will not be counted in the total spend.

6. Voucher will be issued for and can be redeemed on new season, sale/clearance items.

7. E-vouchers may be transferred as gifts.

8. E-vouchers can be redeemed online on this website or in store.

9. No cash alternatives are available and vouchers are non-refundable.

10. All E-vouchers are valid from 31st May 2016 to 31st May 2018 and must be redeemed within this time.

Please see our gift voucher terms and conditions for all queries related to the use of online credit.

To qualify for the voucher you must spend £50 or the converted exchange rate value in other currencies.

  • Euros is 60€ spend with a 12€ voucher
  • US Dollars is $80 spend with a $16 voucher
  • Chinese Yen is ¥525 spend with a ¥105 voucher
  • Australian Dollars is $100 spend with a $20 voucher
  • New Zealand Dollars is $100 spend with a $20 voucher
  • Czech Rep Koruna is 1 775,00 Kc spend with a 355,00 Kc voucher
  • Hungarian Forint is 19 750,00 Ft spend with a 3 950,00 Ft voucher
  • Icelandic Króna is 9.750 kr. spend with a 1.950 kr. voucher
  • Polish Zloty is 270,00 zl spend with a 54,00 zl voucher
  • Swedish Krona is 589,00 kr spend with a 118,00 kr voucher

contact us

still can't find the right answer?

use our contact form to get the answers you need.

our stores

want to find your closest store?

view our store finder to find all our stores in your area.

Delivery cost

How much is delivery to my country?

View our delivery table to see how much it costs for delivery.

Social Media

V13